TERMS & CONDITIONS
I. PAYMENTS
A. LOCAL CLIENTS (Philippine Based)
● We accept payments in Philippine Peso, through GCASH only.
● For all design packages, we require a 50% down payment upon confirmation of your order. This will reserve you a slot on our design queue.
● For other services, we require the full payment up front.
● The remainder of your balance must be settled before completion of your blog layout and design.
● Please note that the following transaction fees will be added to your total amount due:
► GCASH : 1% of the total amount.
B. INTERNATIONAL CLIENTS
● Clients are responsible for any transaction fees charged by XOOM.
● To avoid too many transactions and the fees that come with it, I require all payments from international clients to be made in FULL.
II. PRICING, RATES, AND DISCOUNTS
● OCTOBERDES16NS reserves the right to adjust package rates as we see fit. Such adjustments will be posted on the site prior to implementation.
● We may give discounts to clients at our discretion.
III. QUEUE and TURNAROUND TIME
● Priority on the Design Queue will be based on who paid the reservation fee first.
● Turnaround time is based on several factors, including:
► Complexity of design
► Prompt feedback from the client
► Revision or adjustment requests
● Typically, the entire design phase from start to finish can run anywhere from 2 business days to 1 week.
IV. CONFIDENTIALITY
● Because I prefer to work directly on your site, I will be asking for your log-in details. ● I highly recommend that you change your password to a temporary one I can use during the design phase.
● All emails, documents, log-in information, etc. provided by the client will be treated with utmost confidentiality.
V. COMMUNICATION and BUSINESS HOURS
● All communication will be through email, and in some cases, through text.
● Generally, I like to go by “typical business hours” – Philippine time, so if I don’t respond to your text message or email in the wee hours of the morning or super late at night, please understand. Same goes for weekends. (I have a life too, you know. LOL)
● I will respond to your text or email ASAP.
VI. ADJUSTMENTS, REVISIONS and MAINTENANCE
● Minor adjustments and edits are free during the design phase.
● Please be reasonable. There is a huge difference between an ADJUSTMENT, and a REVISION.
● Any errors on my part must be brought promptly to my attention, as adjustments/revisions will no longer be free after the project is completed.
● Should you require any changes after the project has been completed, please let me know. I will assess the amount of change that needs to be done, and charge you accordingly. Post-completion adjustment and revision charges start at $10.
VII. CREDIT
● Designer Credits will be placed on ALL themes created by OCTOBERDES16NS.
● This may be in a form of a link button, or attribution on your page footer.
● However I decide to leave my design credits, it must remain PRESENT, INTACT, and UNALTERED for as long as the theme created is in use.
VIII. USAGE
● One paid theme, one blog. Each theme is created for SINGLE BLOG use only. Please be fair.
● OCTOBERDES16NS reserves the right to display themes, screenshots, etc. on our portfolio and on the online gallery.
IX. REFUND POLICY
● Reservation fees (50% down payment and full payments for int’l clients) are non-refundable.
● Should you decide to cancel the service at any time during the process; requests for refunds will not be entertained.
FAQ
FREQUENTLY ASKED QUESTIONS:
► HOW DOES THIS WORK?
First, you choose the design package that’s right for you, and then fill out an order form. Next, you wait for our confirmation email and invoice. Then you settle the 50% down payment (or full payment for int'l clients), and wait for your turn on our design queue. We will then ask you to fill out the client info sheet and design guide which we will send to you via email. Then all you have to do is wait as we work our magic on your blog! (When completion of the theme is imminent, we will require you to settle the remainder of your balance before making any final adjustments on your blog.)
► WHAT PLATFORMS CAN YOU DESIGN FOR?
Currently, I only design BLOGGER and MULTIPLY themes.
► WHAT IF I NEED A DESIGN FOR SOMETHING THAT'S NOT LISTED UNDER YOUR SERVICES?
Send me an e-mail, and let's discuss. ;)
► WHAT ARE YOUR TERMS AND CONDITIONS?
► HOW LONG DOES IT TAKE TO GET A BLOG MAKEOVER DONE?
First of all, this would depend on where you are on our wait-list or "design queue". But generally, it can take anywhere from 2 days to a week for me to complete a bog theme, counting from the day I start working on it.
► WHY DON'T YOU REPLY TO MY TEXT MESSAGES?
I generally prefer to course all communication through email. I use my Globe number primarily for GCASH, and refrain from giving out my personal phone number to steer clear of crazed fans and stalkers. LOL.
...Or it's a weekend. I TRY not to do anything work related on weekends because yes, people, I have a regular job as well, and I DO have a life away from the world wide web. :)
► WHEN DO YOU RESPOND TO EMAILS?
If it's important, then I respond as soon as I read it. I check my email every day.
► WHY DO INTERNATIONAL CLIENTS HAVE TO PAY IN FULL TO RESERVE A SLOT ON THE WAIT-LIST INSTEAD OF JUST THE 50% DOWN-PAYMENT?
Because money-transfer transaction fees are expensive, and are charged PER transaction. Which means one big transaction will cost you less than two small ones.
► DO I GET A SAY ON WHAT I WANT MY BLOG TO LOOK LIKE?
Of course you do! At the beginning of the process, I will ask you to answer a little questionnaire about what it is you want from your new blog theme. The more specific you are with your instructions, the better the chances are that we turn your "dream theme" into a reality! :)
But if you're stumped for ideas and would rather have me call all the shots, then that's fine too.
► CAN I SEND YOU AN EMAIL IF I HAVE A QUESTION OR CONCERN THAT WASN'T ADDRESSED HERE?
Sure you can! Ask me a question, or just say Hi; I'd love to hear from you.
► LET'S GET THE BALL ROLLING! WHAT NOW?
Please please please read the STORE POLICY, and when you're done, just fill out an order form and hit SEND! :)
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PAYMENTS
- Payments may be made in either US Dollars or Philippine Pesos.
- Prices in Peso will be based on the current exchange rate as determined by wwww.
- For blog design packages, we require a 50% down payment upon confirmation of your order. This will reserve you a slot on our queue.
- For other services, we require the full payment up front.
- The remainder of your balance must be settled upon completion of your blog layout and design.
- We accept payments through PAYPAL and GCASH.
- Please note that the following transaction fees will be added to your total amount due:
- For PAYPAL,
- For GCASH, 10% of the total amount.
PRICING, RATES, AND DISCOUNTS
- OCTOBERDES16NS reserves the right to adjust package rates as we see fit. Such adjustments will be posted on the site prior to implementation.
- We may give discounts to clients at our discretion.
QUEUE & TURNAROUND TIME
- Priority on the Design Queue will be based on who paid the reservation fee first.
- Turnaround time is based on several factors, including:
- Complexity of design
- Prompt feedback from the client
- Revision or adjustment requests
- Typically, the entire design phase from start to finish can run anywhere from 2 business days to 1 week.
CONFIDENTIALITY
- Because I prefer to work directly on your site, I will be asking for your log-in details. I highly recommend that you change your password to a temporary one I can use during the design phase.
- All emails, documents, log-in information, etc. provided by the client will be treated with utmost confidentiality.
COMMUNICATION & BUSINESS HOURS
- All communication will be through email, and in some cases, through text.
- Generally, I like to go by “typical business hours” – Philippine time, so if I don’t respond to your text message or email in the wee hours of the morning or super late at night, please understand. Same goes for weekends. (I have a life too, you know. LOL) I will respond to your text or email ASAP.
ADJUSTMENTS and REVISIONS
Minor adjustments and edits are free during the design phase.
Please be reasonable. There is a huge difference between an ADJUSTMENT, and a REVISION.
Any errors on my part must be brought promptly to my attention, as adjustments/revisions will no longer be free after the project is completed.
Should you require any changes after the project has been completed, please let me know. I will assess the amount of change that needs to be done, and charge you accordingly. Post-completion adjustment and revision charges start at $10.
DESIGN CREDIT
Designer Credits will be placed on ALL themes created by OCTOBERDES16NS.
This may be in a form of a link button, or attribution on your page footer.
However I decide to leave my design credits, it must remain PRESENT, INTACT, and UNALTERED for as long as the theme created is in use.
USAGE
One paid theme, one blog. Each theme is created for SINGLE BLOG use only. Please be fair.
OCTOBERDES16NS reserves the right to display themes, screenshots, etc. in my portfolio and on the online gallery.
REFUND POLICY
· Reservation fees (50% down payment) are non-refundable.
· Should you decide to cancel the service at any time during the process; requests for refunds will not be entertained.
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